How do Customers Feel About Verizon Customer Service? Verizon also allows its customers to schedule customer service call-backs, allowing you to avoid being placed on hold. You can also call directly through Verizon's app: No need to dial any numbers. If you are calling from a Verizon Wireless device, you can dial 611 from your phone to reach customer service. Verizon Wireless maintains separate phone customer support services for prepaid, postpaid and business customers, so it is important that you call the right number to ensure speedy service. Connecting with Verizon Wireless by Phone Weekend customer support by phone is available Saturday and Sunday from 8 am to 9 pm local time. Verizon Wireless phone representatives are available Monday through Friday from 7 am to 9 pm local time. Assistance with phone or identity theft issues.Answering billing questions, managing payment arrangements, and investigating charges.Getting technical support with service or devices.People call Verizon Wireless for a number of reasons, including: If you are looking for ways to effectively connect with Verizon wireless by phone, here are some suggestions: Why do Verizon Wireless Users Call Customer Service? Because of its sheer number of customers, the company fields a lot of inquiries at its call centers. With 118.7 million subscribers, Verizon ranks second within the industry in the United States. Verizon Wireless is a well-known wireless telecommunications company.
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